Delete your account — IAK Properties

Option 1: delete the account in the app

Open the IAK Properties app and sign in with the account you want to delete.
Go to Profile → Security & Privacy and choose Delete Account.
Confirm your identity with the sign-in method of the account: enter your password (e-mail accounts), enter the one-time code sent by SMS (phone-number accounts) or sign in again with Google. Deletion only proceeds after this check succeeds.
Confirm the deletion. The app removes your data, signs you out and shows "Account Deleted" when it is finished.

If the check fails or your session is too old, the app asks you to sign in again and start over; nothing is deleted until the check succeeds.

Option 2: request deletion by e-mail

If you cannot open the app, send a request from the e-mail address or with the phone number registered on the account so we can verify that it belongs to you.

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Send the e-mail to with the subject Account deletion request and include your registered phone number or e-mail address and the sentence "Please delete my IAK Properties account". We will reply from the support address if we need to confirm it is really you.

Requests sent by e-mail are completed within 30 days of receipt.

What is deleted

Both paths run the same deletion on our servers. It removes:

Your profile: name, phone number, e-mail address, profile photo link, settings and your list of favourite listings.
Property listings you submitted, with everything attached to them, and the photos you uploaded for them.
Your notification inbox (notifications addressed to your account).
Your request to become an agent, if you sent one: the name, phone number, city, agency, experience and message you gave, and its status.
Your messages to the IAK team from Contact Us, with the team's replies.
Uploaded files in your personal storage folders (listing photos and profile photos).
The daily counters that limit how often your account can use features such as reporting a listing, sending an agent request or sending a message to the team.
Your sign-in account itself: existing sessions are revoked first, then the account is deleted, so the same phone number, e-mail address or Google account can no longer sign in to the deleted account.

What is kept

A single administrative audit entry recording that an account with your account identifier was deleted on a given date, together with the number of listings, notifications and conversations with the team removed, whether an agent request was removed and whether your photos were removed. It contains no name, phone number, e-mail address or content and is kept for security and accountability.
Administrative audit entries about decisions on your account (for example that an agent request was approved or not approved, and by which admin). They contain your account identifier but no name, phone number or text you wrote.
For each reply or status change the team made on your conversations, an administrative audit entry with the date, the admin and the length of the reply. It contains no message text, no name and no account identifier.
Reports you sent about listings are kept for moderation records without your name or note: the report no longer points to your account and any note you wrote is erased; only the reason you chose and the listing it was about remain.
Reports other users sent about your listings are kept for moderation records with the listing title they were about, but no longer point to your account.
Anonymous usage counts of Loan & Installments (how often a plan or bank product was viewed and how often the calculators were used). They contain no account identifier; the one-way codes used to count each account only once a day expire after two days and are then deleted automatically.
Diagnostic and crash reports already sent to Firebase Crashlytics and Analytics before the deletion are not linked to your name and expire according to Google's retention periods.
If removing your photos fails for a technical reason, the deletion still completes; our team is alerted automatically and removes the remaining files.

Contact

Questions about deletion or your data: