Last Updated: November 2026
1. INFORMATION WE COLLECT
Personal Information:
- Name, email address and phone number (provided during registration)
- Profile photo (if uploaded)
- Approximate device location (only when you allow it, for the map)
Usage Information:
- Saved properties and recent searches
- Property listings you submit (agents)
Agent requests: if you ask to become an agent, we collect your name, your verified phone number, your verified email address, the city you work in, your years of experience and, if you give them, your agency's name and a message to our team.
Messages to the IAK team: when you use Contact Us in the App, we store your message, the topic you chose, the listing you asked about (if any), your app language and app version, with your account and the name on your profile.
Maps: when you open the Map tab, the App downloads society layout plans published by IAK and draws them on the map. Whether these plans are shown and how see-through they are is saved only on your phone and is not sent to us.
Loan & Installments: the loan calculator works on your phone. The price, down payment, income, other loan payments and age you type are not sent to us or to anyone else, and they are cleared when you sign out. An estimate you choose to share never includes your income, other loan payments or age. We count how often installment plans and bank products are viewed and how often the calculators are used, without storing who viewed them (a one-way code that expires after two days lets us count each account only once a day).
Listings IAK publishes: IAK publishes its own property listings and lists properties for owners, agencies and builders who ask us to. For such a listing we publish the property details, photos and location they give us, and the name and phone numbers they agree to show; Call and WhatsApp in the App reach those numbers. We keep a private record, seen only by IAK staff, of the person we deal with (name, phone number and role), of what they confirmed to us, how and when, and of our internal notes.
2. HOW WE USE YOUR INFORMATION
- To provide and maintain our services
- To personalize your experience
- To notify you about your listings and account
- To review requests to become an agent, including calling you on the phone number you verified
- To answer your questions and messages
- To show society installment plans and bank home-financing information, and to see which of them are useful to our users
- To improve the App and develop new features
- To ensure security and prevent fraud
3. MESSAGES TO THE IAK TEAM
When you use Contact Us in the App, we store your message, the topic you chose, the listing you asked about (if any), your app language and app version, together with your account and the name on your profile, so our team can read and answer it. Our replies are stored with your conversation, and we send you a notification when we reply. Only you and IAK administrators can read your conversations.
We keep a conversation for 12 months after its last message and then delete it automatically; deleting your account deletes all your conversations at once.
We use your messages only to answer you and to improve our service, and we do not share them with anyone. Please do not send passwords, verification codes or bank details. If you contact us on WhatsApp or by phone, that conversation takes place outside the App under WhatsApp's or your phone operator's terms.
4. DATA STORAGE & SECURITY
- Your data is stored securely using Firebase (Google Cloud Platform)
- Data is encrypted in transit and at rest
- We do not sell your personal information to third parties
5. DATA SHARING
We may share your information with:
- Firebase (Google) for authentication, database and file storage
- Google Maps for map display
- Law enforcement when required by law
Published listings are public: anyone can see a listing's details, photos, location, the name under "Listed by" and the phone numbers behind its Call and WhatsApp buttons. This also applies to listings agents submit.
6. YOUR RIGHTS
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data (Profile → Security & Privacy → Delete Account)
- Withdraw consent for data processing
If IAK listed your property or your agency and you want it corrected or removed, contact us by email or phone using the details in the Contact section of this policy, or from Profile → Contact Us in the App. We may call the number on the listing to confirm your request. We act within 30 days.
7. LOCAL STORAGE
The App stores data on your device to:
- Keep you signed in
- Remember your preferences
- Show recently viewed content while offline
8. CHILDREN'S PRIVACY
The App is intended for adults. We do not knowingly collect personal information from children under 18.
9. THIRD-PARTY SERVICES
The App integrates with third-party services including:
- Firebase Authentication, Firestore and Storage
- Google Sign-In
- Google Maps
Each service has its own privacy policy that governs its handling of your data.
Links to banks' and societies' pages open in your browser. Their own privacy policies apply.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. We will notify you of significant changes through the App.
11. DATA RETENTION
We retain your personal data as long as your account is active. Deleting your account removes your profile, favorites and submitted listings.
An agent request is kept while your account exists. If you withdraw it, it is deleted after 90 days; if it was not approved, or your agent access was later removed, it is deleted one year after that decision. Deleting your account deletes your agent request.
Conversations with the IAK team are deleted 12 months after their last message, and at once when you delete your account.
Listings IAK publishes for others stay in the App while they are for sale or rent. When one is sold or rented it is shown as Sold or Rented, without Call and WhatsApp, for up to 30 days and then removed from the App; we delete it, with its private record, within a further 30 days. When the owner, agency or builder withdraws permission or asks us to remove it, we remove it from the App at once and delete it within 30 days. Copies already on people's phones disappear when their App next connects. Deleting a staff member's account does not delete IAK's listings.
12. CONTACT
For privacy questions, contact us from Profile → Contact Us in the App.